Getting Started with River Community Services: What to Expect
Reaching out for support is a big step — and at River Community Services, we’re here to make the process simple, welcoming, and fast.
Whether you're looking for mental health support, family services, community programs, or in-home support, we’re ready to help you get started.
Here’s what the process looks like, step-by-step.
Step 1: Referral or Enquiry
The first step is easy — you can either reach out directly to us, or be referred by a doctor, school, support coordinator, or another professional.
As soon as we receive your referral, our team makes contact with you to discuss your needs.
You’ll hear from us within a few business days — there’s no long wait or complicated paperwork to get started.
Step 2: Fast Appointment Timeframes
We currently have immediate capacity to take on new clients across many of our services.
Once we’ve spoken with you, we aim to book your first appointment or service within 10 business days of receiving your referral.
We understand that when you ask for support, you don’t want to wait months.
That’s why our team works hard to ensure you can access the help you need as soon as possible.
Step 3: Where We Provide Services
At River Community Services, flexibility is part of our approach.
Depending on your needs and preferences, we can provide support:
In your home — we come to you
In the community — at a local space that feels safe and accessible
Via phone or video call — for certain services if preferred
We’ll work with you to create a support plan that feels right for you and your situation.
Step 4: Personalised Support
No two people or families are the same — and neither are their needs.
Once you’re connected with us, our team will tailor a service plan to suit your individual goals, whether that’s emotional support, skill-building, early intervention, or community connection.
You’ll always be treated with respect, kindness, and a genuine commitment to helping you move forward.
Our Services
We offer a range of services across Newcastle and surrounding areas, including:
Individual and family support
Mental health services
Early intervention programs
Community outreach and connection
Counselling
In-home support
(If you’re not sure which service you need — that’s okay! We can help you work it out.)
Why Choose River Community Services?
At River, we’re passionate about making support accessible, real, and personalised.
We take the time to listen, understand your goals, and walk alongside you — every step of the way.
With immediate capacity, flexible service options, and a warm, experienced team, you're never just a number here — you’re part of our community.
Ready to Get Started?
If you’re ready to reach out, we’re ready to respond.
📞 Contact River Community Services today to make a referral, ask a question, or start a conversation.
Support is closer than you think — and we’ll be with you every step of the way.