PRIVACY POLICY

LAST UPDATED MARCH 2025

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you provide to us when you contact us, sign up for services, or use our website. This may include your name, contact details, payment information, and any relevant health or NDIS-related information necessary for service provision.

Additionally, we may collect technical data, such as IP addresses, browser type, and website usage data, to enhance your experience.

2. HOW DO WE USE YOUR INFORMATION?

Your information is used to:

  • Provide and manage our services

  • Process payments and NDIS claims

  • Communicate with you about appointments and support plans

  • Improve our services and customer experience

  • Comply with legal and regulatory requirements

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We do not sell or rent your personal information. However, we may share your details with:

  • Service providers assisting in our operations (e.g., IT, payment processors)

  • Regulatory bodies as required by law

  • Relevant healthcare or support professionals, with your consent

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes, we use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and support marketing efforts. You can manage cookie preferences through your browser settings.

5. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

We primarily store and process data within Australia. If we transfer data internationally, we ensure it is protected under applicable laws and safeguards.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your data only as long as necessary to provide services and comply with legal obligations. Once no longer required, we securely delete or anonymise your information..

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement industry-standard security measures to protect your data, including encryption, access controls, and secure storage. Despite our best efforts, no data transmission is completely secure, and we encourage safe practices when sharing sensitive information..

8. WHAT ARE YOUR PRIVACY RIGHTS?

You have the right to:

  • Access and request copies of your personal information

  • Request corrections to inaccurate or outdated information

  • Withdraw consent for data usage where applicable

  • Lodge a complaint if you believe your data is misused

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Your browser may offer "Do Not Track" settings. While we respect user preferences, we cannot guarantee full functionality without tracking technologies enabled.

10. DO AUSTRALIAN RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Under Australian privacy laws, you have additional rights regarding how your data is collected and used. For more details, visit the Office of the Australian Information Commissioner (OAIC) website.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we may update this policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this page regularly.

CONTACT US

admin@rivercommunityservices.com.au
0435 931 082